ph09 Privacy Policy

1. Who We Are

ph09 ("ph09," "we," "us," or "our") operates the online gaming platform accessible at ph09.app, including all associated games, features, and services (the "Platform"). ph09 acts as the data controller in respect of the personal data of players and visitors collected through the Platform.

ph09 is committed to protecting the privacy and personal data of all individuals who interact with the Platform. This Privacy Policy has been prepared in compliance with Republic Act No. 10173 (Data Privacy Act of 2012) and its Implementing Rules and Regulations, as administered by the National Privacy Commission of the Philippines.

For all privacy-related inquiries, please refer to the contact details in Section 14 of this Policy.

2. Personal Data We Collect

ph09 collects the following categories of personal data from players and platform visitors:

ph09 does not intentionally collect sensitive personal information beyond what is strictly necessary for identity verification and regulatory compliance. Where sensitive personal information is collected (such as government ID numbers), it is handled with the heightened protections required under the Data Privacy Act of 2012.

3. How We Collect Your Data

ph09 collects personal data through the following means:

• Directly from you — when you register a ph09 account, complete identity verification, make deposits or withdrawals, contact customer support, or participate in promotions.
• Automatically — through cookies, web beacons, and similar tracking technologies when you access the ph09 platform. See Section 7 for details on cookies.
• From third-party service providers — including payment processors (e.g., GCash, Maya, BPI, BDO), identity verification services, and fraud prevention providers, where necessary to operate the Platform and comply with legal obligations.
• From regulatory authorities — ph09 may receive information from PAGCOR or other Philippine regulatory bodies in connection with licensing, compliance, or investigation matters.

4. Why We Use Your Personal Data

ph09 uses your personal data for the following purposes:

• Account creation and management — to register your ph09 account, verify your identity, and manage your player profile.
• Service delivery — to provide access to ph09 games, process deposits and withdrawals, and deliver customer support.
• Legal and regulatory compliance — to comply with PAGCOR licensing requirements, Anti-Money Laundering (AMLA) obligations, Know Your Customer (KYC) requirements, and other applicable Philippine laws.
• Fraud prevention and security — to detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other prohibited conduct on the Platform.
• Responsible gaming — to monitor gaming behaviour, enforce deposit limits and self-exclusion requests, and identify players who may be at risk of gambling-related harm.
• Platform improvement — to analyse usage patterns, troubleshoot technical issues, and improve the ph09 platform experience for Filipino players.
• Marketing communications — to send you promotional offers, bonus notifications, and platform updates, where you have consented to receive such communications. You may opt out at any time.
• Dispute resolution — to investigate and resolve complaints, disputes, and legal claims involving your ph09 account.

5. Legal Basis for Processing

Under the Data Privacy Act of 2012, ph09 processes your personal data on the following legal bases:

• Contractual necessity — processing is necessary to perform the contract between you and ph09 (i.e., to operate your ph09 account and provide gaming services).
• Legal obligation — processing is required to comply with applicable Philippine laws, including AMLA, PAGCOR regulations, and tax reporting obligations.
• Legitimate interests — processing is necessary for ph09's legitimate interests in fraud prevention, platform security, and responsible gaming enforcement, provided these interests are not overridden by your rights and freedoms.
• Consent — for marketing communications and certain non-essential cookies, ph09 relies on your consent, which you may withdraw at any time.

6. Data Sharing & Disclosure

ph09 does not sell your personal data. We may share your data with the following categories of recipients, strictly on a need-to-know basis:

• Payment processors — GCash, Maya, BPI, BDO, Metrobank, UnionBank, and other Philippine payment providers, to process deposits and withdrawals.
• Identity verification providers — third-party KYC and AML screening services used to verify your identity and comply with regulatory requirements.
• Game content providers — software providers whose games are hosted on the ph09 platform, to the extent necessary to deliver game services.
• Regulatory authorities — PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and other Philippine government bodies, where required by law or regulatory obligation.
• Law enforcement — where ph09 is legally required or permitted to disclose data in connection with a criminal investigation, court order, or other legal process.
• Professional advisers — lawyers, auditors, and accountants, subject to professional confidentiality obligations.

All third-party service providers engaged by ph09 are contractually required to handle your personal data in accordance with applicable data privacy laws and ph09's data protection standards.

7. Cookies & Tracking Technologies

ph09 uses cookies and similar tracking technologies to operate and improve the Platform. The types of cookies used include:

• Strictly necessary cookies — essential for the Platform to function, including session management and security. These cannot be disabled.
• Functional cookies — remember your preferences (e.g., language, display settings) to personalise your ph09 experience.
• Analytics cookies — collect anonymised data about how players use the Platform, helping ph09 identify areas for improvement. No personally identifiable information is shared with analytics providers.
• Marketing cookies — used to deliver relevant promotional content. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the ph09 platform. For strictly necessary cookies, no opt-out is available as they are required for the Platform to operate.

8. Data Retention

ph09 retains your personal data for the following periods:

• Account data — retained for the duration of your ph09 account and for a minimum of five (5) years after account closure, as required by PAGCOR regulations and AMLA obligations.
• Transaction records — retained for a minimum of five (5) years from the date of the transaction, in compliance with Philippine anti-money laundering laws.
• KYC documents — retained for the period required by applicable regulatory obligations, typically five (5) years from the end of the business relationship.
• Support communications — retained for two (2) years from the date of the last communication, unless a longer period is required for dispute resolution.
• Marketing data — retained until you withdraw consent or opt out of marketing communications.

When personal data is no longer required for the purposes for which it was collected, ph09 will securely delete or anonymise it in accordance with our data disposal procedures.

9. Data Security

ph09 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction:

• SSL/TLS encryption for all data transmitted between your device and the ph09 platform.
• Encrypted storage for sensitive personal and financial data at rest.
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis.
• Regular security assessments and vulnerability testing of the ph09 platform.
• Two-factor authentication (2FA) available for all ph09 player accounts.
• Secure, access-controlled data centres for all ph09 infrastructure.

While ph09 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your ph09 login credentials confidential and for notifying ph09 immediately if you suspect any unauthorised access to your account.

10. Your Rights Under the Data Privacy Act

As a data subject under the Data Privacy Act of 2012, you have the following rights in respect of your personal data held by ph09:

• Right to be informed — the right to know what personal data ph09 collects about you and how it is used.
• Right of access — the right to request a copy of the personal data ph09 holds about you.
• Right to rectification — the right to request correction of inaccurate or incomplete personal data.
• Right to erasure — the right to request deletion of your personal data, subject to ph09's legal retention obligations.
• Right to object — the right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
• Right to data portability — the right to receive your personal data in a structured, commonly used format.
• Right to lodge a complaint — the right to file a complaint with the National Privacy Commission of the Philippines if you believe ph09 has violated your data privacy rights.

To exercise any of these rights, please contact the ph09 Data Protection Officer using the details in Section 14. ph09 will respond to all verified requests within thirty (30) days, as required by applicable law.

11. Children's Privacy

The ph09 platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. ph09 does not knowingly collect personal data from individuals under the age of 21.

If ph09 becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on ph09, please contact our support team immediately.

12. Cross-Border Data Transfers

ph09 primarily processes and stores personal data within the Philippines. Where it is necessary to transfer personal data to service providers or infrastructure located outside the Philippines (for example, cloud hosting or international game content providers), ph09 ensures that such transfers are conducted in accordance with the Data Privacy Act of 2012 and that appropriate safeguards are in place to protect your data.

Such safeguards may include contractual data processing agreements incorporating the standard data protection clauses recognised under Philippine law, or transfers to jurisdictions that the National Privacy Commission has determined provide an adequate level of data protection.

13. Updates to This Privacy Policy

ph09 may update this Privacy Policy from time to time to reflect changes in our data practices, the ph09 platform, or applicable law. When material changes are made, ph09 will notify registered players via email or an in-platform notification before the changes take effect.

The most current version of this Privacy Policy will always be available at ph09.app/privacy-policy. The "Last Updated" date at the top of this page indicates when the Policy was most recently revised. Your continued use of the ph09 platform after the effective date of any update constitutes your acceptance of the revised Policy.

14. Contact & Data Protection Officer

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by ph09, please contact our Data Protection Officer: